The Certified Workplace Mediation Specialist (CWMS) credential is issued by the Conflict Management Institute (CMI) upon completion of a 20-hour, live, instructor-led certification approved for 20 SHRM PDCs and 20 HRCI recertification credits. Holders have demonstrated proficiency in CMI's 7-Stage Mediation Framework: upholding neutrality, confidentiality, self-determination and voluntariness; moving parties from positions to interests; recovering from impasse; and drafting durable agreements.